RETURN POLICY

Return Policy

At [Wallme Contech India], we take pride in the quality of our products. Each item is carefully checked before dispatch to ensure it reaches you in perfect condition.

We currently offer returns only in the case of damages or manufacturing defects.

Eligibility for Returns

  • The item must be unused, uninstalled, and in its original packaging.
  • Return requests must be raised within 7 days of delivery.
  • Proof of damage (such as photos or unboxing video) must be provided for verification.

Non-Returnable Items

  • Products that have been installed, altered, or used.
  • Orders placed under custom sizes or finishes.
  • Items without original packaging.

Replacement & Refunds

  • Once your return is approved, we will offer a replacement for the damaged item.
  • If replacement is not possible, a refund will be processed to your original payment method.
  • Exchanges are accepted only in case of damaged or defective products, subject to inspection and approval.

How to Request a Return

  1. Contact our support team at [your email/phone] within 7 days of delivery.
  2. Share your order ID along with photos/videos of the damaged product.
  3. Our team will guide you through the return or replacement process.

    • Refund processing time:

      • 1–5 working days, depending on the bank or payment provider

    Please note: Refund timelines may vary based on your bank, UPI app, or payment gateway.

We value your trust and aim to make every purchase a smooth experience.